At Dylan Outfit, customer satisfaction is important to us. Please read our Return and Refund Policy carefully before making a purchase.

1. Eligibility for Returns
We accept returns only if:

  • You received a damaged, defective, or incorrect item.

  • You contact us within 48 hours of delivery.

  • The item is unused, in original condition, and in its original packaging.

  • You provide photo or video evidence of the issue.

2. Items Not Eligible for Return
We do not accept returns in the following cases:

  • Change of mind after delivery

  • Wrong size or style ordered by the customer

  • Products that have been used, washed, or altered

  • Items returned without original tags and packaging

  • Returns requested after 48 hours of delivery

3. How to Request a Return
To request a return, email us at [email protected] with:

  • Your order number

  • A clear photo or video of the item showing the issue

  • A brief description of the problem

Our support team will review your request and respond within 2 business days.

4. Refund Process
We do not provide cash refunds, as all orders are cash on delivery only. If your return is approved:

  • You may receive a replacement item at no extra cost

5. Return Shipping
In the case of an approved return, we will arrange return shipping or guide you through the return process. Customers will not be responsible for return shipping on damaged or incorrect items.

6. Contact Information
For return and refund inquiries, contact us at:
Email: [email protected]